Text message programme

• Texts are only ever about an appointment the person booked themselves.
• Nobody is texted unless they tick a box asking for it. It is never ticked for them.
• Reply STOP to stop, HELP for help. Message and data rates may apply.
• We never sell phone numbers, and we never share them for anyone else's marketing.
• There are no promotional or marketing texts in this programme.

On a business's booking page, the last step asks for a name and mobile number. Under it is an unticked box:

Text me about this appointment (confirmation and a reminder). Message and data rates may apply; reply STOP at any time.

The box is unticked by default and the appointment can be booked without it. A client who has an account with the business can change their mind at any time on their own account page, and a business can never tick it on someone's behalf.

Every message names the business the person booked with, and there are no more than a handful for one appointment. Message frequency depends on how often someone books; for a typical appointment it is two or three.

• Confirmation — “Luna Beauty Studio: you are confirmed for Balayage on Tue, Sep 22 at 2:00 PM with Kim Tran. View or cancel: https://luna.bookvao.com/… Reply STOP to opt out.”
• Reminder, the day before — “Luna Beauty Studio: a reminder of your Balayage on Tue, Sep 22 at 2:00 PM. Need to change it? https://luna.bookvao.com/…”
• A change or a cancellation, if the business moves or cancels it.
• After the visit, once — “Luna Beauty Studio: thanks for coming in, Maria! How was your Balayage? It takes 10 seconds: https://luna.bookvao.com/…”
• A bill, if the business asks to be paid for the visit — “Luna Beauty Studio: your Balayage comes to $60. Pay securely here: https://luna.bookvao.com/…”

Business owners also receive a text when a new booking request arrives, to their own phone, which they set themselves.

Reply STOP to any message and they stop at once; the carrier blocks further messages and we record it and stop asking. Replying HELP answers with who we are and how to reach us. Everything else about the appointment still works: confirmations and reminders go by email instead, so nobody misses their appointment for having opted out.

Someone with an account can also untick the box on their account page, and anyone can write to support@bookvao.com.

BookVAO does not charge anyone to receive a text. Message and data rates may apply from the recipient's own mobile carrier. Carriers are not liable for delayed or undelivered messages.

Phone numbers given for text messages, and the fact that someone agreed to them, are never sold and never shared with anyone except the business that was booked and the carrier that delivers the message. The full privacy policy and terms of service apply. Questions: support@bookvao.com.